ADEGOKE, ADETEJU ZAINAB

Designed user flows and high-fidelity interfaces for internal dashboards and mobile apps, collaborating with product managers and developers to align user needs with business goals.

• Designed intuitive user flows and high-fidelity interfaces for internal dashboards and mobile applications, enhancing user experience and functionality.
• Developed responsive layouts and interactive prototypes using Figma, streamlining the design iteration process.
• Collaborated cross-functionally with product managers and developers to integrate user needs with strategic business goals, ensuring cohesive product development.

Completed multiple design briefs across diverse industries, building user personas, wireframes, and interactive prototypes with mentor feedback.

• Executed comprehensive design briefs across finance, lifestyle, and education sectors, demonstrating versatility in addressing diverse user experience challenges.
• Developed detailed user personas, wireframes, and interactive prototypes, incorporating mentor feedback to refine design solutions and improve usability.
• Established and maintained reusable UI components and consistent design systems, improving design efficiency and scalability across projects.

Supported customers via phone and chat, resolving payment and platform issues while providing valuable user feedback to product teams.

• Supported a high volume of customers via phone and chat, resolving complex payment and platform issues efficiently.
• Provided critical user feedback to product teams, contributing to design improvements and enhanced user satisfaction.
• Developed strong empathy and communication skills, consistently delivering exceptional customer service and issue resolution.

Assisted users in navigating loan repayment and mobile platforms, logging recurring issues to inform design improvements.

• Assisted users in navigating complex loan repayment processes and mobile platforms, improving user understanding and compliance.
• Logged and analyzed recurring user issues, providing data-driven insights to inform product and design improvements.
• Enhanced customer satisfaction by effectively resolving user queries and streamlining support processes.

Assisted clients with online orders, ensuring safe delivery, and troubleshooting via chat for a leading e-commerce platform.

• Facilitated online order placement for clients on the Jumia website, ensuring accuracy and efficiency in transactions.
• Coordinated and ensured safe, stress-free delivery of orders to clients, maintaining high customer satisfaction rates.
• Provided effective chat support for order processing and troubleshooting, resolving issues promptly and professionally.

Supervised students during lab practicals, evaluated performance, and coordinated examination results, developing leadership and data accuracy.

• Supervised over 100 students during laboratory practicals, ensuring proper use of equipment and adherence to experimental protocols.
• Evaluated student performance and adapted instruction methods, contributing to improved learning outcomes and student success.
• Coordinated and compiled practical examination results across multiple courses, enhancing data accuracy and administrative efficiency.
• Developed strong leadership, data accuracy, and mentoring capabilities through hands-on student guidance and support.

Conducted inspections and testing of pharmaceutical products, recorded and analyzed test data, and collaborated with lab teams to improve accuracy.

• Conducted thorough inspections and testing of pharmaceutical products, ensuring adherence to quality standards during the production process.
• Recorded and analyzed critical test data, maintaining stringent quality standards and regulatory compliance.
• Collaborated with laboratory teams to enhance testing accuracy and implement waste reduction initiatives.

Assisted with patient sample handling, basic diagnostics, and record keeping, maintaining lab safety and supporting technicians in routine tasks.

• Assisted with patient sample handling and basic diagnostics, ensuring accurate record keeping for over 50 patients daily.
• Maintained strict adherence to lab safety protocols, contributing to a secure and efficient working environment.
• Supported technicians in routine tasks, gaining early exposure to structured systems and developing meticulous attention to detail.

Supported a free and fair electoral process, assisting over 100 voters daily, operating electronic devices, and ensuring smooth station operations.

• Supported a free and fair electoral process, ensuring voter confidence and non-partisanship.
• Assisted over 100 voters daily, resolving inquiries and verifying identity with high accuracy.
• Operated electronic Card Readers and managed secure paper documentation, ensuring efficient and compliant operations.
• Guided voters in completing certificates and ensured smooth station operations, enhancing overall electoral efficiency.
• Built advanced communication, coordination, and documentation skills through active participation in electoral processes.